How to update your domain contact information

It is important to ensure that your domain contact information is up to date at all times. If your domain email is not valid, you could miss vital notifications regarding your domain status, or you may become victim of domain theft. Here is a guide on how to update your domain contact information.

Updating your domain contact information

It is important to keep your contact information up to date, especially your email address. This is mainly due to ICANN verification.

Occasionally you may receive emails from the register, asking you to verify that your contact information is up to date. If you do not verify the contact information in 14 days, the domain will be temporarily suspended until the information in verified. This is an ICANN policy and cannot be waved.

If you email address on your domain in not up to date, you will not receive this email, or any other notifications. If you domain becomes suspended, and the email on file is not active, getting the domain verified becomes difficult

To ensure your domain information is current and up to date, you can check and update it in the your Deluxe Hosting client area.

If you do not know how to access your client area, you can find out here.

Deluxe Client Area

Once you are logged into your client area, you can either click on your Domains section in the center of your home page, or click on Domains in the menu bar and select My Domains from the menu.

My Domains

You will now see a list of all of your domains. Click on the domain you wish to check or update (click anywhere on the bar, except the domain name, this will take you to the website).

Click on Contact Information from the left-hand Manage menu. You will see three different sets of contacts for your domain:

  • Registrant Contact
  • Admin Contact
  • Tech Contact

For each contact set, you can choose whether you want to use the contact information from your Deluxe Hosting account, or you can choose to enter your own information. While you can have each set completely different, in most cases all three sets are the same, with the Registrant Contact being the most important.

Be sure to click on Save Changes once you are finished.

This process can take up to 24 hours for the changes to propagate worldwide.

Domain Contact Information

If you are still having issues, and need further support, please reach out to our support team using any of these methods.

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