Once you are logged into the client area, you should see the main section blocks near the center of the screen. One of the blocks should be labeled Enter Support Tickets. You should also see the + Open New Ticket link in this block. Click on this to open the Contact Us form.
Once you submit this form, the ticket will be turned into an email thread. Once you receive a reply email from our team, you can respond to them by replying to that email.
While we try to reply to all emails within 90 minutes, you should receive a reply within 24 hours.